Conflicts are sometimes inevitable and are a normal part of everyday life and it often occurs at work. Developing effective conflict resolution skills is an essential component for every manager, team leader and supervisor. When conflict goes unresolved, grievances can fester for months, making a bad situation much, much worse. In this course, Lyndsay Yarde of Purple Carrot Training, will take you through the steps of how you can resolve conflict in the workplace by being proactive and intervening at an early stage.
This one-day course will outline best practice techniques to carry out when conflict does arise and how to reach a positive resolution for everyone involved.

Venue: VODA, Queen Alexandra Campus, Hawkeys Lane, North Shields, NE29 9BZ

Costs: £40 members, £50 non-members, £80 statutory & private organisations

Delivered by: Lyndsay Yarde, Purple Carrot