Opportunity

Digital Champion Volunteer

We are recruiting volunteers to support people to become digitally connected. 

• The volunteers will work with a person to teach them how to use their device to reduce isolation and enable digital inclusion. We work with people who already have a tablet/smart phone/computer to make the best use of their device. 

This is a rewarding opportunity for you to give back to your local community.

• If you have helped your parents or grandparents get connected, you can do the same for somebody who is vulnerable or isolated during the pandemic. 

We will put together a step-by-step guide for activities which can help people to communicate with loved ones or support them to do some activities independently. We want to develop this with people who have limited digital skills so we can be sure people would understand and be able to follow the steps.  

We expect this volunteering role can be completed over the telephone, video calls, posting instruction leaflets, and COVID-secure doorstep support.  

Role will include: 

• • Working with isolated members of the community to support them to maximize the use of their digital devices 
• • Produce and develop visual guides to share with digitally excluded beneficiaries 
• • Offering technical support and guidance on a 1-2-1 basis via telephone or on the doorstep 
• • Provide information and signposting for further support when required 

About North Tyneside VODA

North Tyneside VODA supports volunteers and voluntary and community sector organisations across the borough of North Tyneside. We provide support, advice on training on a range of topics including starting and setting up a group, governance issues, charity law, funding, finance, involving volunteers and more.

What skills do I need?

The practical skills we want to promote would include: 

• Creating and using an email address 

• Online shopping for groceries 

• Using social media 

• Using Zoom/Skype/Facetime 

• Accessing online GP and prescription services 

• The COVID-19 app 

• and of course, staying safe online! 

You must therefore be adept at using these technologies and be able to devise and deliver engaging and informative resources.  

We expect this volunteering role can be completed over the telephone, video calls, posting instruction leaflets, and COVID-secure doorstep support.  

Preferred skills:  

• 1. Able to build positive relationships with vulnerable beneficiaries 
  2. You will be patient when supporting people 
  3. Able to communicate clearly, understanding that digital terminology can be a barrier to engagement 
  4. Aware of social and support needs in the local community 
  5. Competent and confident with digital and technical skills  
  6. Be trusted with secure information and data 

We offer a flexible and supportive environment for people of all ages, backgrounds and abilities.  

Support for volunteers includes: 

• • Provision of induction and training materials 
• • Regular review of your role 
• • A flexible approach to fit your support needs 
• • Opportunities to develop your skills and confidence 
• • Opportunities for collaboration 

Details

• Accessibility
• Age restrictions
  18+
• Equal Opportunities Policy
• Expenses reimbursed
• Health and Safety Policy
• Ongoing support
• Training provided
• Volunteer induction
• Volunteer Policy
• Volunteers covered by insurance
• Vulnerable Adults Policy (where relevant)
• Written role description

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