Echo Peer Coach

Echo Peer Coaching is a free telephone support service that matches volunteers who have cared for someone with an eating disorder with other parent carers who are currently supporting someone through recovery.

Not having someone to talk to regularly about the challenges and frustrations of supporting someone with an eating disorder can be lonely and isolating, particularly if you're not able to discuss and share your feelings with family and friends. A friendly 30-minute chat on the phone once a week can make all the difference.

The Echo service will equip carers with the skills and knowledge needed to support those suffering from an eating disorder, helping them to break free from the traps that prevent recovery.

Peer coaching is a system of giving support founded on key principles of respect, shared responsibility, and mutual agreement of what is helpful. Rather than giving advice or providing solutions, a peer coach’s role is to actively listen, provide a sounding board, and most importantly, help the other person find insight and solutions for themselves.

Peer coaching is not based on psychiatric models and diagnostic criteria. It is about understanding another’s situation empathically through shared experience.

As an Echo peer coach you will be matched with a parent carer who is currently supporting someone with an eating disorder (you will be matched on your experience, meaning that you should be able to connect empathically). Your role as a coach will be to support and upskill that person over a 6-month period, by having a regular weekly phone call.

Before you make your first call you will receive online training giving you all the skills to become a peer coach. This will include: how you make your first call, key listening and coaching skills, alongside setting boundaries and staying safe. The training will also cover Janet Treasure’s Collaborative Care Skills; an evidence based method for supporting someone with an eating disorder. 

Digital call handling technology means that calls can be diverted through Beat’s Helpline so no personal phone numbers (or other contact details) will be shared.

A 30-minute call at the same time each week, so it's easy for you and your carer to arrange your schedules.

About Beat

Beat is the UK’s eating disorder charity. We are a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered. Today we are not only helping people with eating disorders but also providing support for those with emotional overeating and difficulties with food, weight and shape. What remains at our heart – as true today as it was when we were founded – is the need to give help and hope to anyone affected by an eating disorder. The need to reach out and help is vital and our essential support services do that each and every day with our helplines, website, self help and support groups and online support. No one should have to face an eating disorder alone.

What skills do I need?

§ Availability to attend six online training sessions, usually delivered twice per week for a duration of 60-90 minutes.
§ Conversations you have with your carer should be kept confidential
§ Be committed to the project, you will be expected to support one person for 6-months

§ a personal experience caring for someone with an eating disorder, as a parent, partner or sibling
§ a passion to help others, prepared to share experience to help with this
§ the person who you have cared for needs to be in a sustained recovery. Beat suggests this means that person has been outside of all treatment for at least two years, and living a confident life in recovery.
§ supply two referees who can comment on your suitability for the role
§ read ‘Skills-based Learning for a Loved One with an Eating Disorder’ before starting the training. Beat will provide you with the book
§ agree and adhere to the Beat Volunteer Code of conduct
§ internet access and able to use a computer (to complete the online training)
§ a reliable telephone connection

Posted for

Register your Interest

Quick Enquiry


  • Mental Health


  • Supporting Charities
  • Supporting People and Befriending


  • Age restrictions
    Over 18
  • Equal Opportunities Policy
  • Ongoing support
    You will receive ongoing support from the Echo Coordinator at Beat throughout your role, as well as from the rest of the Beat Team. You will receive regular external supervision, debriefs after every support call you provide, and can contact the team at any point for any advice, support or feedback.
  • Training provided
    We provide ongoing training, and updated resources whenever these are available. If volunteers request any additional training or support within any areas we will also be happy to progress this to ensure you feel supported throughout your coaching journey.
  • Volunteer induction
    Training will be delivered online via our video conferencing software. This will be group training, consisting of six 60-90 minute sessions and will give you all the skills to become a peer coach including: how you make your first call, key listening and coaching skills, alongside setting boundaries and staying safe. The training will also cover Janet Treasure’s Collaborative Care Skills; an evidence based method for supporting someone with an eating disorder.
  • Volunteers covered by insurance
    We have Public Liability Insurance and Professional Indemnity Insurance.

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


This opportunity can be carried out whilst working from home.

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