Patient Flow Volunteer - (During COVID).

Stephenson Park Health Group - Forest Hall Branch are looking for volunteers to play a key role in patient management, as the footfall into the health centres increases, due to easing of the lockdown restrictions.

Volunteering in this role will provide an essential service in helping us to manage patient flow and minimise the risk of infection.


Role description

· To meet and greet people at the front door and find out their reason for attending the health centre/surgery.

· To screen patients before entering by asking 3 specific Covid related questions.

· To direct the patient to the relevant area and inform reception of their attendance.

· As and when required, to give alternative basic advice for example, - how to drop off letters to the health centre/surgery, and alternative sources of support.

· On occasions this may include queue management and ensuring people are following social distancing guidelines.

Time commitment

Volunteering will take place between these times: -

Mornings from 8.00 a.m. – 12.00 noon

Afternoons 12p.m. – 4.30p.m.

You can choose to volunteer either mornings or afternoons or do both if you would like to.

It would be great if you were able to do as many sessions so you could get to know the process well.

Why volunteer with us

  • You will be providing an important role in allowing us to continue with offering medical services to our patients and helping out the reception team who are being pulled away from their work stations all the time to open the doors!
  • You will be part of our valued team
  • Gain experience in a health environment

We can offer:

Travel expenses, Induction and training for the role, Support from reception staff when needed, The possibility of a reference after volunteering for a certain period of time, Access to tea and coffee, Volunteers will be given appropriate PPE.


About Stephenson Park Health Group – Forest Hall Branch

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

- Putting our patients at the centre of what we do
- Having a highly qualified and trained multi-professional integrated primary health care team
- Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patients benefit.

A typical day starts at around 7.30 when staff start to arrive. This includes admin staff, nurses and Doctors – they usually check paperwork before they start seeing patients.

Clinical appointments for nurses starts at from between 7.30 am and 8.00a.m. Appointments vary for routine follow ups to bloods and minor injuries.

Doctors normally start their clinics at the same time. Due to the COVID 19
Epidemic GPs are currently doing telephone consultations with patients and only bringing them down for a face to face visit when necessary.

In the back ground the admin staff are fielding all the telephone calls from patients wanting to book appointments, have a home visit, or query a medication. The admin staff are constantly liaising with Doctors, nursing team and hospital staff together as processing hospital letters and general admin.

We also have a pharmacist team who manage all patients’ prescription requests and check medication reviews.

The joy of general practice is its infinite variety – you simply never know what you will be dealing with next.

Currently we are managing our Flu Vaccination program and trying to ensure that patients remain safe.




We are a modern forward thinking family practice working as a team with well-motivated staff who strive to provide care which is of a high standard for all our patients

What skills do I need?

Friendly with excellent interpersonal skills

Ability to remain calm and reassure those who may be nervous about attending

It would be helpful if you have a DBS check but this is not essential.

Posted for
Stephenson Park Health Group – Forest Hall Branch

Register your Interest

Quick Enquiry

Interests

  • Families and Parenting
  • Health and Social Care
  • Mental Health
  • Older People

Activities

  • Advice and Information
  • General Helping

Details

  • Age restrictions
    18 plus.Gp
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction

When can I volunteer?

Start Date: 22/09/2020

End Date: 22/09/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Time commitment Volunteering will take place between these times: - Mornings from 8.00 a.m. – 12.00 noon Afternoons 12p.m. – 4.30p.m. You can choose to volunteer either mornings or afternoons or do both if you would like to. It would be great if people were able to do as many sessions as possible so they get to know the process well.

Location

Forest Hall Health Centre
Station Road Forest Hall
Newcastle upon Tyne
Tyne & Wear
NE12 9BQ

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