Victims First Volunteer Advocate

As a Victims First Northumbria volunteer you will:

Provide support via telephone and have face to face engagement with victims of crime – in their own home or in an agreed location.

Be a listening ear and provide emotional support and care, based on the individual needs of victims.

Liaise with our Victims First Coordinators to ensure the right support services are in place and provide updates regarding information shared, support provided and outcomes achieved.

Provide support that may range from a one-off contact to support through the whole criminal justice system and beyond.

Develop your knowledge of local and national services, utilising and contributing new organisations to the Victims First directory of services where appropriate.

Carry out your role with a non-judgemental attitude, upholding the Victims First Equality, Diversity and Inclusion policy.

About Victims First Northumbria NT

Key aims and objectives of the Victims First service is to:

• Provide a one stop shop for victims of crime delivering an integrated victim care approach for victims who are at risk of serious harm or have substantial needs
• Champion the needs of victims’ which are often complex and dynamic
• Provide clear and seamless pathways for victims through the criminal justice system and into specialist support where needed
• Co-ordinate victims cope and recovery care through the development of bespoke personal recovery plans
• Identify opportunities and support victims through their recovery by exploring means and methods of restorative justice
• Deliver ‘victim driven support’ by placing the victim in control of their care package, empowering them to cope and recover
• Identify victims and witness needs to ensure the right emotional and practical support is provided through the court process
• Provide a consistent service across the board so no matter where people live they receive a good service which leaves them with a positive experience
• Become a centre of excellence for the provision of victims support services with very clear quality standards and a quality of service commitment for all victims
• Ensure resources are available to support victims are used efficiently and effectively

• Initial emotional and practical support including signposting
• More detailed/longer term emotional and practical support
• Support and referral to existing specialist services that can help a victim cope and recover
• Referral to victim services commissioned by the Police and Crime Commissioner (PCC).

What skills do I need?

No formal qualifications or previous work with victims of crime required, full training is provided followed by an induction, shadowing and accreditation period. We are looking for people from variety of backgrounds who can bring a range of experiences to the team who will be providing support to victims of crime in Northumbria.

Posted for
Victims First Northumbria NT

Register your Interest

Quick Enquiry


  • Crime, Victims and Offenders
  • Families and Parenting
  • Health and Social Care


  • Administration and Office
  • Legal Work
  • Supporting People and Befriending


  • Age restrictions
    18 plus
  • Ongoing support
  • Training provided
  • Volunteer induction

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details


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