Volunteer Caseworker

A Caseworker is someone who carries out welfare work for the Royal Air Forces Association. Welfare work is about listening to an individual and assessing their needs to find out how the Association can provide help and support to them. Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one. Caseworkers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences. Caseworkers work with ‘beneficiaries’, who are members of the RAF family. This role could involve: Undertaking research and signposting beneficiaries to sources of help Completing a form to establish any financial support they require from the Association Keeping the beneficiary updated by phone or in person Working closely with the Area Welfare Officer to complete each case successfully.

About Royal Air Forces Association

Charity that supports the RAF Family.

What skills do I need?

• Listening skills and asking pertinent questions

• Communication skills

• IT skills

• Report writing skills

• Building relationships with a wide variety of people

• Research skills (in terms of finding out local area information about social services, hospital services, local council information, other charity support on offer, etc.)

• Team working skills

Posted for
Royal Air Forces Association

Register your Interest

Quick Enquiry


  • Civic Responsibility and Communities
  • Health and Social Care
  • Vetrans & Armed Forces


  • Advice and Information
  • Research
  • Supporting People and Befriending


  • Age restrictions
    18 plus
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Out of-pocket expenses covered
  • Health and Safety Policy
  • Ongoing support
    Support from the Regional Welfare Team
  • Training provided
    3 day online training course
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy (where relevant)
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


This opportunity can be carried out whilst working from home.

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