The following Sections 1 to 19 explain how VODA uses the information you give to us about yourself. This is followed by Your Rights under the Data Protection Act, which briefly summarises your legal rights, and Your Right to Access Personal Data which explains how you can get a copy of all the information we hold about you.
VODA keeps its approach to data management under continuous review and we amend our procedures as necessary. Any changes to the way we use your information will be found in this document.
(1) Accounts
When you approach VODA for accounts advice we will ask you for information about yourself so that we can understand your role in the organisation you represent. This information will help us to provide appropriate advice. VODA collects, processes and stores this information. . This data may relate to your contact details, for example.
“Data Subjects” i.e. people who approach VODA for advice, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(2) Advice Services
When you approach VODA for advice we will ask you for information about yourself so that we can understand your role in the organisation you represent (if any). This information will help us to provide appropriate advice. VODA collects, processes and stores this information. . This data may relate to your contact details, for example. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for advice, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(3)AIDE
The information we keep on our AIDE Database is used to help VODA to support your group. . We also use the information for statistical purposes, such as measuring the size of the Voluntary & Community Sector in North Tyneside, and we may supply the information to bona fide researchers and others who are interested in your group. We do not sell or supply your information for commercial purposes. . By contacting VODA for support, you agree that we may use your information for the above purposes.
Anyone named in AIDE is a “Data Subject.” By providing this information you confirm that the Data Subject consents to VODA collecting, processing, storing and sharing their information.
Appropriate security measures are or will be in place to ensure that all personal data is held and processed safely.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA.
- Members of the public wishing to contact organisations for leisure purposes or for help.
- Statutory bodies for planning purposes (e.g. the NHS for the provision of health services, the local authority for disaster planning etc).
Disclosure of personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(4) Good Neighbours
When you approach VODA’s Good Neighbours Project for help we will ask you for information about the help you need and about yourself so that we can assess whether we can be of assistance. This information will help us to provide services. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details and possibly health conditions. For example, if someone has mobility problems then our volunteers will be told that it may take a while for you to open the door to them. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA and Good Neighbour volunteers (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(5) Payroll
When you commission VODA to handle your payroll requirements we will ask you for information about yourself so that we can understand your role in the organisation you represent. This information will help us to provide appropriate support. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details, or health conditions, for example, in relation to special categories of data.
We will also collect information about your employees to enable us to correctly calculate their salaries. You should ensure that you have data collection and processing protocols in place and that your staff are aware of these.
“Data Subjects” i.e. people who approach VODA for payroll services or who are employees of the organisation that commissions payroll services, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant UK government departments, e.g. HM Revenue and Customs.
- Law enforcement agencies.
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(6) Training and Workshops
When you book onto a course or workshop run by VODA we will ask you for information about yourself and the organisation you work or volunteer for and any additional needs that you may have, e.g. dietary, access, etc. This data enables us to provide the course and to address any special requirements or reasonable adjustments.
At the end of the course you may be asked to complete a monitoring form and/or a course evaluation. The monitoring form enables us to ensure that we are reaching all segments of the community, and the data is subsequently summarized to provide basic statistics. We do not share your personal details with any other organisation unless required to do so by law. Summary statistics are anonymized so the data cannot be traced back to yourself. The course evaluation helps us to assess the quality of the training provided. This information is shared with the trainer so that they may improve their delivery, if required. You are not obliged to complete either a monitoring or evaluation form. If you prefer you may omit your personal details and submit the forms anonymously.
People who attend VODA’s training and workshops are “Data Subjects.” By providing the above information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your training).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(7) Volunteers and Potential Volunteers
When you approach VODA to become involved in volunteering we will ask you for information about yourself. This information will help us to find a suitable placement for you. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to issues such as age, gender identity, racial or ethnic origin, physical or mental health or condition and employment status. Some of this information is collected, separated and anonymized so it cannot be traced back to you and is used to monitor and evaluate the effectiveness of the services we provide.
“Data Subjects” i.e. people who are applying for volunteering through VODA, will be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
Personal data relating to volunteers and potential volunteers is processed (both manually and electronically) for various administrative, management and health and safety reasons, including but not limited to:
- Finding a suitable volunteering placement for you.
- Accessing training that may help you prepare for volunteering.
- Accessing support that will enable you to more easily volunteer.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your volunteering).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(8) VODA Members
Organisations may apply for Membership of VODA. Although it is the organisation that is the Member it is quite often the case that an individual will be identified by the organisation as the main contact. Anyone named in the Register of VODA Members is a “Data Subject.” By providing this information you confirm that the Data Subject consents to VODA collecting, processing, storing and sharing their information.
The information in the Register of VODA Members consists largely of contact details and when the organisation became a Member. VODA has a legal obligation to keep this information, for example for voting purposes. We use this information to send Members correspondence about VODA and their membership, such as forthcoming elections, voting rights and ballot papers.
Appropriate security measures are or will be in place to ensure that all personal data is held and processed safely.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
The Register of VODA Members is a public document and, as such, anyone may request a copy.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(9) Visitors to VODA’s website
We use Google Analytics cookies to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the website, the pages they visited and information they have downloaded to their computer or other device. By continuing to use our website you agree to our use of cookies in this way.
(10) DiscoverMe
When you approach VODA’s DiscoverMe Project, we will ask you for information about yourself so that we can assess whether we can be of assistance. This information will help us to provide services. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details or possibly health conditions (which may be relevant to the Project). Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA .
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(11) Help me be Digital
When you approach VODA’s Help me be Digital Project for help we will ask you for information about the help you need and about yourself so that we can assess whether we can be of assistance. This information will help us to provide services. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details and possibly health conditions. For example, if someone has mobility problems then our volunteers will be told that it may take a while for you to open the door to them. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA .
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above
(12) Best Start
When you approach VODA’s Best Start Project, we will ask you for information about yourself so that we can assess whether we can be of assistance. This information will help us to provide services. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details and possibly health conditions, where relevant to the Project. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA.
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(13) Grow and Eat
When you approach VODA’s Grow and Eat Project we will ask you for information about yourself and your organisation so that we can assess whether we can be of assistance. This information will help us to provide services and work with you.This data may relate to your contact details. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA .
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA. VODA will retain your personal data as long as necessary for the purposes described above.
(14) Living Well
This privacy statement (together with our Terms and Conditions of Use (which can be found on the Living Well North Tyneside website) and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our site and/or participating in any of our surveys (as set out in our Terms and Conditions of Use) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 2018, and any subsequent UK data protection legislation (the Legislation), the data controller is VODA, an independent charity (Charity Registration No. 1075060) and a Company Limited by Guarantee (Company Registration No. 3703221), whose Registered Office is The Spirit of North Tyneside Wing, inside the Wallsend Community Hub and Library , 16 The Forum, Wallsend, NE28 8JR, Tel: 0191 643 2626, E-mail: admin@voda.org.uk
Information we may collect
We may collect and process the following data about you:
- Information you give us
You may give us information about yourself by filling in forms on our site, using social media logins and/or other plugins, participating in our surveys which may be sent to you from time to time or by corresponding with us by email or otherwise. This includes information you provide when you register to use our site, subscribe to a newsletter or service, order products or services, upload or download content, and/or participate in discussion boards or other social media functions on our site. The information you give us may include (but is not necessarily limited to):- your personal name and address;
- your business name and address;
- your email address;
- your phone number;
- your financial and credit card information; and/or
- your photograph.
- Information we collect about you
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, operating system and platform;
- information about your visit, including the URL clickstream through and possibly from our site if you click on an external link (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
- information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
- Information we receive from other sources
We may receive information about you if you use any of the other websites we or any of our partners operate or the other services we provide. We are also working closely with third parties (including, for example, organisations that use our site to promote their activities) and may receive information about you from them.
Legal basis for processing your data
We may process your data because:
- by using our web site you are consenting to us collecting and processing your data
- processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests, rights or freedoms of you as the data subject.
In some instances, we will rely on your consent to process Sensitive Personal Data (e.g. ethnicity) and where we do this, it will be flagged to you at the time.
Uses made of the information
We use information held about you in the following ways:
- Information you give to us. We will use this information:
- to enable you to access the content and functions available via the site, provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;
- to provide you with information about other resources, materials, goods and services we or our contributors offer that are similar to those that you have already accessed, purchased or enquired about;
- to provide you with information about goods or services we feel may interest you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this by ticking the relevant box situated on the form on which we collect your data, or you have otherwise given your consent.
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer or device.
- Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site;
- to allow you to participate in interactive features, when you choose to do so;
- to measure or understand the effectiveness of promotional material we serve to you and others, and to deliver relevant promotional material to you;
- to make suggestions and recommendations to you and other users of our site about content, goods or services that may interest you or them.
Disclosure of your information
We may share your personal information with third parties such as other Living Well in North Tyneside organisations that use our site to promote their services.
We may also share your information (excluding Sensitive Personal Data without your permission) with selected third parties including:
- Third parties on whose behalf we have conducted surveys, competitions, promotions and other activities which you have chosen to take part in;
- Analytics and search engine providers that assist us in the improvement and optimisation of our site;
- In the event that transfer the website and its contents to another Third Sector organisation;
- Parties to whom we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Use or terms and conditions of supply and other agreements; or to whom we disclose or share data in order to protect the rights, property, or safety of VODA, our beneficiaries, or others.
Marketing
If you have opted to do so, we may send you information by post, email, telephone, text message (SMS) or automated call about our or our contributors’ products and services, competitions and special offers which may be of interest to you.
Other organisations using Living Well in North Tyneside may also send you similar information, depending on what you agree with us.
We will only ask whether you would like us and other organisations to send you information when you tick the relevant boxes when you create an account or complete online forms.
If you have consented to such receive information from us you can opt out at any time. See ‘What rights do you have?’ below for further information.
You can also manage your preferences by using our privacy dashboard when you have logged in.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and user name that are unique to you;
- we store your personal data on secure servers;
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please contact us (see ‘Contact’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.orgwww.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside of the United Kingdom. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
Social media
If you use social media plugins or features on our site you agree that we may receive information about you from social media sites (including personal information) in order to enable us to provide you with an online account and to enable you to use the site and its features. Any information received by us via the use of social media functions shall be stored and used strictly in accordance with this privacy statement.
How long do we keep your personal information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements. If we wish to keep your information longer, e.g. as part of a survey, we will seek your permission first.
Your Data Protection Rights
VODA would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request VODA for copies of your personal data. The information will normally be supplied free of charge but VODA reserves the right to charge an appropriate fee where the requests are excessive or repetitive. When exercising this right please make sure you tell us that this is a “Subject Access Request”;
- The right to rectification: You have the right to request that VODA correct any information you believe is inaccurate. You also have the right to request VODA to complete the information you believe is incomplete;
- The right to erasure: You have the right to request that VODA erase your personal data, under certain conditions;
- The right to restrict processing: You have the right to request that VODA restrict the processing of your personal data, under certain conditions;
- The right to object to processing: You have the right to object to VODA’s processing of your personal data, under certain conditions;
- The right to data portability: You have the right to request that VODA transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Once we have received the request and verified your identity, we will respond as soon as possible and in any event within one month. If you would like to exercise any of these rights, please contact us via one of the following methods:
Email us at:
Call us at
- 0191 643 2626
Or write to us:
- The Spirit of North Tyneside Wing, inside the Wallsend Community Hub and Library, 16 the Forum, Wallsend, NE28 8JR
Your request should include the following details:
- Your full name;
- The email address used in your registration;
- The type of request you are making;
- Any details that will help us to identify your data.
All requests for data must be from the email account used in your registration on our sit. We reserve the right to request from you adequate and legal proof of your identity before handing over any data.
Cookies
A cookie is a small text file written to your hard drive that contains information about your account and use of this site. Cookies enable us to collect useful information and to improve your experience when accessing and using our site.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
There is a popup when you visit our website which asks for your permission for us and our partners to use cookies on our platform (apart from where we have a Legitimate Interest to do so). The consent you give us is stored and you can remove consent at any time by contacting us at the address given above.
The main cookies we use on our site is Google Analytics. We use this this service to improve your experience across the sites
- The service:
- This service runs in the background and places one or more cookies on your computer, or handheld device. It helps us measure how you interact with our website content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.
- The data Google Analytics stores about you:
- Non-identifiable data such as visits, pages viewed, time on site, and the journey you take through the site.
For more details on Google Analytics please visit their website http://www.google.com/analytics/http://www.google.com/analytics/
Managing cookies
You can manage cookies through your browser settings. The “help” function within your browser should provide information about this. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Changes to our Privacy Statement
Any changes we may make to our privacy statement will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Complaints
If you have any complaints about the way we use your personal information please contact admin@voda.org.uk and we will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the Information Commissioner’s Office This can be done via their website.
Contact
Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to admin@voda.org.uk .
(15) Sector Connector
When you approach VODA for assistance from our Sector Connector service we will ask you for information about yourself so that we can understand your role in the organisation you represent (if any). This information will help us to provide appropriate support. We may also ask for information from individuals employed by businesses who may themselves provide support to other organisations. VODA collects, processes and stores this information. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for advice, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(16) Mental Health Alliance Network
When you become a member of the Mental Health Alliance, we will ask you for information about yourself and your organisation so that we can provide assistance. This information will help us to provide services and work with you. VODA collects, processes and stores this information. This data may relate to your contact details or other information. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA .
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(17) UK Shared Prosperity Fund (“UKSPF”)
When you become involved with the UKSPF Project, we will ask you for information about yourself and your organisation so that we can provide assistance. This information will help us to provide services and work with you. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details and other information, such as health information. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for help, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA .
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data Protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(18) Settle at Home
When you approach VODA for assistance from our Settle at Home Project, we will ask you for information about yourself so that we can assess whether we can be of assistance. This information will help us to provide appropriate support. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This data may relate to your contact details and health conditions, for example. Some of the information we collect may be used to monitor and evaluate the effectiveness of the services we provide. This data tends to be anonymized so that individuals are not able to be identified.
“Data Subjects” i.e. people who approach VODA for advice, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data as long as necessary for the purposes described above.
(19) Prospective Employees
When you apply for a job vacancy at VODA, we will ask you to complete a job application form including information about yourself. VODA collects, processes and stores this information which often includes some types of personal information which are classed as “special categories” of data. This includes an optional EDI monitoring form and information that will enable us to offer you an appropriate interview, according to your needs. Some of the information we collect may be used to monitor and evaluate our recruitment processes. The EDI data is anonymised and is not used as part of the selection process.
“Data Subjects” i.e. people who apply to VODA for a job vacancy, may be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information the Data Subject consents to VODA collecting, processing and storing this information.
Appropriate security measures are or will be in place to ensure that all personal and sensitive personal data is held and processed confidentially.
VODA handles personal data in compliance with the UK General Data Protection Regulation and recognises the importance of correct and lawful processing. VODA is registered with the Information Commissioner’s Office (ICO).
The personal data you provide will only be used for official VODA business.
VODA discloses information to a variety of third parties; these include but are not limited to:
- Employees of VODA (on a ‘need-to-know’ basis in relation to your enquiry).
- Relevant authorities dealing with emergency situations at VODA.
- Any other authorised third party with whom VODA has a legal or contractual obligation to share data.
Disclosure of certain personal data may also be made to other entities not listed above. This will only ever be done in accordance with the Data protection Act 2018. Your consent will be sought where necessary.
We may transfer your data abroad but only to the EU or the EEA.
VODA will retain your personal data for 6 months following the vacancy closure date.
Your Rights under the Data Protection Act 2018
As a ‘Data Subject’ you have a number of rights under the Act. This includes the right to:
- Access the personal data VODA holds about you.
- Have inaccurate data corrected.
- Prevent the processing of information which may cause you harm or distress.
- Withdraw your consent to VODA processing your data.
- Prevent unsolicited marketing.
- Prevent automated decision-making.
For more information on your rights please visit the Information Commissioner’s website: www.ico.org.uk
Your Right to Access Personal Data
As a Data Subject you have a right to request a copy of the information VODA holds about you. This is known as a ‘Subject Access Request’ (SAR). SARs should be made in writing, if possible, to the Chief Executive, VODA, The Spirit of North Tyneside Hub, inside 2 the Wallsend Community Hub and Library, 16 The Forum, Wallsend, NE28 8JR. There is usually no charge for this information. However, VODA reserves the right to charge in accordance with the Act a reasonable fee to cover administration costs where the request is manifestly unfounded or excessive, particularly if it is repetitive.
VODA strives to ensure that your personal data remains accurate. To assist us with this you should notify us of any changes to information we hold about you. If you become aware of any inaccuracies in the data we hold please inform us as soon as possible so it can be amended accordingly.
