Helpline and email Support Volunteer (Female only)
Helpline & Email Support Volunteer
Supported by: Volunteer Coordinator
To provide listening and email support for women survivors of sexual violence.
Time and Commitment Minimum of 6 hours per month (2 x 3 hour evening sessions) and attendance at one supervision session per 6 weeks or equivalent by agreement of the RCTN Volunteer Coordinator.
Training and Support Volunteers will be provided with an extensive training programme prior to undertaking the role.
Volunteers will be provided with on-going training and support to keep their skills up to date.
Volunteers may be asked to participate in team-building events or meeting.
As well as receiving support from the Volunteer Coordinator, volunteers will also access external supervision.
Expenses This is an unpaid role; however any expenses the volunteer incurs as a result of performing this role will be refunded.
Rape Crisis Tyneside and Northumberland (RCTN) welcomes and encourages volunteers from all sections of society, ref RCTN Equality & Diversity Policy.
This post is open to women only. It is covered by an Occupational Requirement (Schedule 9, Part 1, Equality Act 2010).
Helpline & Email support volunteers with RCTN must be 18 years or over.
Responsibility of Helpline & Email Support Volunteers:
Offer support to women survivors of sexual violence over the telephone and email during advertised helpline sessions.
Ensure all monitoring forms and records are kept up to date.
Ensure all policies and procedures are adhered to.
Participate in support, peer support and external clinical supervision.
To promote equal opportunities and anti-oppressive practice in all areas of work.
Support the values and ethos of RCTN as set out in the Mission Statement
About Tyneside and Northumberland Rape Crisis Centre
Face to Face counselling (1 off sessions and regular sessions)
Telephone counselling/support (1 off sessions and regular counselling/support sessions)
Training/Talks - to other agencies (statutory and voluntary)
Practical Support eg reports for the Criminal Injuries Compensation Authority, support during police statements/interviews; letters of support for housing applications, benefits etc; A small emergency payment scheme is also available to users of the service.
Information on issues following requests from callers eg: women survivors, supporters of the woman; students; professional
What skills do I need?
Knowledge: Understanding the needs of women survivors of sexual violence. A basic understanding of the laws relating to rape/sexual abuse is desirable but not necessary.
Skills: Good listening and communication skills
Good interpersonal skills
Ability to work as a team member
Attributes: Emotional resilience
Flexible and adaptable
Commitment to Maintaining appropriate confidentiality
Promoting equality and diversity
Working in a women-only environment
Qualifications/ No formal qualifications or specific experience are
Experience: necessary, but an awareness of women's issues is essential.
Circumstances: Ability to work some anti-social hours
Willingness to undertake basic training and keep up to date with key issues/debates in this area via on-going training.
- DBS check required
When can I volunteer?
National Childbirth Trust
Whitley Bay Young Peoples Centre
Independent Advocacy North East
Safe Families for Children
The Cedarwood Trust