Helpline and email Support Volunteer (Female only)

Helpline & Email Support Volunteer 
Role Description

Supported by: Volunteer Coordinator 

Main purpose:
To provide listening and email support for women survivors of sexual violence.

Time and Commitment Minimum of 6 hours per month (2 x 3 hour evening sessions) and attendance at one supervision session per 6 weeks or equivalent by agreement of the RCTN Volunteer Coordinator.

Training and Support Volunteers will be provided with an extensive training programme prior to undertaking the role.

Volunteers will be provided with on-going training and support to keep their skills up to date.

Volunteers may be asked to participate in team-building events or meeting.

As well as receiving support from the Volunteer Coordinator, volunteers will also access external supervision.

Expenses This is an unpaid role; however any expenses the volunteer incurs as a result of performing this role will be refunded. 

Rape Crisis Tyneside and Northumberland (RCTN) welcomes and encourages volunteers from all sections of society, ref RCTN Equality & Diversity Policy. 

This post is open to women only. It is covered by an Occupational Requirement (Schedule 9, Part 1, Equality Act 2010).

Helpline & Email support volunteers with RCTN must be 18 years or over. 

Responsibility of Helpline & Email Support Volunteers:

 Offer support to women survivors of sexual violence over the telephone and email during advertised helpline sessions. 

 Ensure all monitoring forms and records are kept up to date.

 Ensure all policies and procedures are adhered to.

 Participate in support, peer support and external clinical supervision. 

 To promote equal opportunities and anti-oppressive practice in all areas of work.

 Support the values and ethos of RCTN as set out in the Mission Statement

About Tyneside and Northumberland Rape Crisis Centre

Face to Face counselling (1 off sessions and regular sessions)
Telephone counselling/support (1 off sessions and regular counselling/support sessions)
Outreach work
Training/Talks - to other agencies (statutory and voluntary)
Practical Support eg reports for the Criminal Injuries Compensation Authority, support during police statements/interviews; letters of support for housing applications, benefits etc; A small emergency payment scheme is also available to users of the service.
Information on issues following requests from callers eg: women survivors, supporters of the woman; students; professional

What skills do I need?

Knowledge: Understanding the needs of women survivors of sexual violence. A basic understanding of the laws relating to rape/sexual abuse is desirable but not necessary.

Skills: Good listening and communication skills
Good interpersonal skills
Ability to work as a team member

Attributes: Emotional resilience 
Flexible and adaptable

Commitment to Maintaining appropriate confidentiality
Promoting equality and diversity 
Working in a women-only environment

Qualifications/ No formal qualifications or specific experience are
Experience: necessary, but an awareness of women's issues is essential.

Circumstances: Ability to work some anti-social hours
Willingness to undertake basic training and keep up to date with key issues/debates in this area via on-going training.

Posted for
Tyneside and Northumberland Rape Crisis Centre

Register your Interest

Quick Enquiry


  • Crime, Victims and Offenders
  • Womens Issues


  • Administration and Office
  • Supporting People and Befriending


  • DBS check required

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

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